Project dossier

Young adults in the U.S. are increasingly wary of AI, concerned it will take jobs

A lot of the tools seem great at analyzing calls after they happen. You get transcripts. QA scores. Sentiment. Coaching notes. Maybe a dashboard showing why AHT went up. Useful stuff but the customer already had the bad call. The more interesting idea to me is using that data while the next conversation is still happening. If your best reps have figured out how to handle a billing issue or save a customer who wants to cancel then why leave that knowledge buried in old recordings and training doc